BEFORE YOUR TRIP
Plan your stay.
Arrival times, facilities, payment and cancellations. Find the answers you need before your visit.
Booking
How do I book?
Enter your arrival and departure dates and the number of guests. Then check availability, choose a room and complete your booking in FrontDesk Master.
Arrival and departure
What time can I check in?
Check-in starts at 3 pm. Reception is open from 9 am to 11 pm. Please arrange your arrival time with reception.
What time is check-out?
Check-out is at noon. Later departures must be arranged with reception and may incur an additional charge.
Your stay
Is breakfast included?
Breakfast is not included.
Is parking available?
Yes. Free parking is available on the property for our guests.
Do the rooms have WiFi?
Yes, WiFi is available in the rooms.
Can I bring a pet?
Pets are not allowed at the hostel.
Are cots or extra beds available?
Cots and extra beds cannot be added to the rooms.
Payment
Which payment methods do you accept?
We accept VISA, Mastercard and Red Compra. Available online payment methods are shown in FrontDesk Master when completing your booking.
Can I request an invoice or receipt?
Yes. You can request an invoice or receipt when booking or during your stay.
Cancellation
Can I cancel my booking?
Yes, you can cancel your booking. However, payments will not be refunded if you cancel.
Still have a question?
We are here to help from 9 am to 11 pm.